Your privacy matters to us. This page explains what personal data 5100 collects from players in the Philippines, how we use and protect it, and what rights you have under applicable Philippine data privacy law.
Last updated: January 2025
We collect registration details, transaction records, and device information needed to operate your 5100 account securely.
Your data is used to verify your identity, process payments, deliver customer support, and keep your account safe at all times.
Under the Philippine Data Privacy Act, you have the right to access, correct, or request deletion of your personal information held by 5100.
We apply industry-standard security measures including encrypted data storage and access controls to keep your personal information protected.
5100 is an online sports betting and entertainment platform operated for players based in the Philippines. When you register an account, place a bet, or contact our support team, you are sharing personal information with 5100. This Privacy Policy explains how we handle that information in a responsible and transparent manner. We are committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all related implementing rules and regulations. Our goal is to ensure that every Filipino player can use 5100 with full confidence that their personal data is being handled with care and respect. If you have any questions about how your data is processed, you may reach us through the contact details provided at the end of this policy. This policy applies to all users of the 5100 platform, whether you are browsing as a guest or are a fully registered player.
When you register a 5100 account, we collect your full name, date of birth, email address, mobile number, and your preferred payment method details. During the identity verification process, we may also collect a copy of a government-issued identification document, such as a PhilSys ID, passport, or driver's licence, to confirm that you meet the minimum age requirement and are located in an eligible area of the Philippines. We automatically collect certain technical data when you access the platform, including your IP address, device type, browser version, and session activity logs. This technical information helps us detect fraud, maintain platform security, and improve the overall performance of the 5100 experience on mobile and desktop devices. We may also collect information about how you use the platform — such as which sports markets you browse, which promotions you view, and how you navigate the site — to help us personalise your experience and improve our services over time. We do not collect sensitive personal information beyond what is strictly necessary to operate the platform safely and in compliance with applicable regulations. All data collected is stored securely and accessed only by authorised personnel with a legitimate operational need.
The primary purpose of collecting your personal data is to operate and manage your 5100 account, including processing your deposits and withdrawals in Philippine pesos through your chosen payment method. We use your identity and contact information to verify your eligibility to use the platform, to communicate with you about your account, and to send you important service-related notifications. Where you have opted in, we may also use your contact details to inform you about relevant promotions and updates available on the Latest Promotions page. Your technical and usage data is used for fraud prevention, security monitoring, and platform analytics that help us improve performance and fix issues quickly. We may use aggregated, anonymised data — which cannot identify any individual player — for internal reporting and business planning purposes. We will never use your personal data for purposes that are incompatible with those stated in this policy without obtaining your prior consent. All data processing activities are carried out on a lawful basis as defined under the Data Privacy Act of 2012 and its implementing regulations.
5100 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share your data with carefully selected third-party service providers who assist us in operating the platform, such as payment processors like GCash and Maya, identity verification providers, and cloud hosting services — but only to the extent necessary to perform their specific function. All third-party providers we work with are contractually required to handle your data in accordance with applicable Philippine data privacy regulations and our own data protection standards. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory request, or law enforcement inquiry — we will comply with such obligations while notifying you to the extent permitted by law. We will not disclose your personal data to any government authority beyond what is required under a valid legal obligation. If 5100 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be informed of any such change in a timely manner. At all times, we take reasonable steps to ensure that any party we share data with maintains appropriate security measures.
5100 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, and to gather anonymised analytics data about how the site is used. Essential cookies are required for the platform to operate — for example, to keep you logged in during a session — and cannot be disabled. Functional cookies help us remember your settings and preferences so that your experience is consistent each time you visit. Analytics cookies collect anonymised data about page views, click patterns, and device types, which we use to improve the platform's performance and usability for players across the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the 5100 platform. We do not use cookies to serve third-party advertising or to track your activity on other websites. By continuing to use 5100 after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
We retain your personal data for as long as your 5100 account is active and for a reasonable period thereafter, as required to fulfil our legal, regulatory, and business obligations. Transaction records and identity verification documents may be retained for a minimum of five years after your account is closed, in line with Philippine financial regulations and anti-money laundering requirements. If you request deletion of your account and personal data, we will process your request in accordance with the Data Privacy Act of 2012, subject to any mandatory retention periods that apply. Data that is no longer required for any legitimate purpose will be securely disposed of or permanently anonymised. We review our data retention practices regularly to ensure that we are not holding personal information longer than necessary. If you have questions about how long specific types of data are retained, you may contact our support team using the details provided at the bottom of this page. Our goal is to balance your privacy interests with our legal obligations in a fair and transparent way.
As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by 5100. You have the right to be informed about what data we collect, how it is used, and who it may be shared with — which this Privacy Policy is designed to address clearly. You have the right to access a copy of the personal data we hold about you, and to request correction of any information that is inaccurate or incomplete. You may also request the erasure or blocking of personal data that is no longer necessary for the purpose for which it was collected, or if processing is unlawful. You have the right to object to certain types of data processing, including direct marketing communications, and we will honour such objections promptly. If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team — we will respond to all data subject requests within a reasonable timeframe and in accordance with applicable regulations.
5100 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, destruction, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your information is protected in transit. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained on data protection obligations and our internal security policies. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify the National Privacy Commission and, where required, affected players, within the timeframes prescribed by Philippine law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage all players to use strong, unique passwords for their 5100 accounts and to keep their login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.
5100 reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or platform features. When we make significant changes, we will post the updated policy on this page with a revised "Last updated" date, and we may also notify registered players by email or through an in-platform notification. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. Your continued use of the 5100 platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using the platform and may request closure of your account by contacting our support team. We will always aim to give reasonable advance notice of material changes wherever possible. This policy is written in Philippine English and is intended to be clear, accessible, and easy to understand for all Filipino players.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5100 handles your personal data, please do not hesitate to get in touch with our support team. You can reach us by email at [email protected] — we aim to respond to all privacy-related enquiries within five business days. If you wish to exercise any of your data subject rights under the Data Privacy Act of 2012, including access, correction, or deletion requests, please include your registered account email address and a brief description of your request so that we can assist you as efficiently as possible. For concerns about the Terms and Conditions that apply to your use of the platform, please refer to that page directly. Players who require assistance with responsible gaming resources can visit our Responsible Gaming page for guidance and local support contacts available in the Philippines. We are committed to handling all privacy enquiries promptly, fairly, and in full compliance with applicable Philippine data privacy regulations. Your trust is important to us, and we will always do our best to address your concerns in a transparent and respectful manner.
Check our FAQ for quick answers, or head to the Register page to create your free 5100 account today.